Issues logging into web portal

Resolved
Resolved
After 3 hours and 24 minutes

Our service provider has restored service to portal logins.

No data was lost and no processing was delayed during this incident.

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Recovering
After 2 hours and 51 minutes

Our service provider has restored partial service. Logins are working slowly. You likely will be able to log in, but will need to wait for the initial page to load. Once you are logged in, all other performance should be normal.

We will continue to update here until service is fully restored.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 6 minutes

Our service provider is continuing their efforts to correct the issue impacting authentication for https://portal.chain.io.

Data processing and integrations are still unaffected.

We will continue to provide regular updates.

{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 59 minutes

We have confirmed a general outage with our identity provider.

We have also confirmed that this outage is only impacting the ability to log into https://portal.chain.io and is not impacting data processing on our backend services.

We will continue to provide regular updates.

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Identified

We are currently experiencing issues with our authentication provider Auth0 who is having an outage. This may prevent you from being able to log into portal.chain.io

Data processing and integrations are not impacted.

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Began at:

Affected components
  • Portal