Outage

We've now resolved the incident. Thanks for your patience.

We are continuing to monitor the recovery of the underlying processes. At this time, all back end data processes are operating normally. The following services remain in a degraded status...

• The final flow status is not reflecting properly in portal.chain.io. The log screens are up to date, so if you need details on a specific flow that is in "in progress" status, check the logs for that flow.

We will continue to monitor status throughout the evening, but will not be posting additional updates to this site until the status has changed.

We are continuing to monitor the recovery of the underlying processes. At this time, all back end data processes are operating normally. The following services remain in a degraded status...

• portal.chain.io is returning errors on some requests. If you encounter an error, refreshing your browser will resolve the problem.
• The final flow status is not reflecting properly in portal.chain.io. The log screens are up to date, so if you need details on a specific flow that is in "in progress" status, check the logs for that flow.

We will continue to monitor status throughout the evening, but will not be posting additional updates to this site until the status has changed.

Customer data is processing through the flows, however the status in the portal is not reflecting correctly. Once Portal is fully restored, the statuses will reflect correctly.

Customer data is processing through the flows, however the status in the portal is not reflecting correctly. Once the Portal is fully restored, the statuses will reflect correctly.

We are actively working to resolve the issue and will continue to provide updates accordingly.

We are still working to resolve the issue and will provide updates accordingly.

We are still working to resolve the issue and will provide updates accordingly.

Asynchronous data processing is delayed by an underlying service provider outage. We are currently queuing requests which will be processed when the outage is resolved.

Synchronous processing through LiveAPI is unaffected, though status updates via portal.chain.io may not reflect all recent requests.

Currently experiencing an outage and diagnosing the problem. Once the outage is resolved, Chain.io will update. No customer action is needed.